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Privacy Policy

Effective Date: September 26, 2024

Flowers by Chloe´ ("we", "us", "our") is committed to protecting the privacy of our customers and ensuring that your personal information is handled responsibly and safely. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our store, website, social media channels, and other marketing platforms. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect We collect personal information to provide and improve our services to you. The information we collect includes:

  • Personal Identification Information: Your name, email address, phone number, mailing address, payment information (e.g., credit card details), and other similar contact information you provide when you make a purchase, sign up for our marketing emails, SMS, or interact with us on social media platforms.

  • Automatically Collected Information: We may collect certain information about your device and browsing activity when you visit our website. This may include your IP address, browser type, referring/exit pages, and cookies. We may also use tracking technologies like cookies and pixels to monitor interactions with our website and ads (e.g., through Google Analytics, Facebook/Instagram pixels).

  • Marketing Information: Data collected from email and SMS marketing platforms like Klaviyo and social media platforms like Facebook, Instagram, and Google ads, including the information you provide when subscribing to our newsletters, participating in promotions, or filling out forms.

2. How We Use Your Information We use the information collected to:

  • Process transactions and deliver products/services you have purchased from us.
  • Communicate with you via email, SMS, or phone regarding your order status, customer service requests, and marketing promotions.
  • Send you promotional emails and SMS regarding new products, special offers, or other marketing information (with your consent).
  • Track your browsing behavior on our website to enhance user experience and improve website functionality.
  • Measure and analyze the performance of our marketing campaigns, including Google Ads, Facebook/Instagram Ads, and Klaviyo campaigns.
  • Comply with legal obligations and protect our business from fraud and other malicious activities.

3. Sharing Your Information We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us operate our business, including:

  • Payment Processors: To process your payment securely.
  • Shipping Partners: To fulfill your order and provide shipping updates.
  • Marketing Platforms: To send promotional communications, including Klaviyo, Facebook, Instagram, and Google.
  • Analytics and Advertising Providers: To understand how our customers use our website and to serve relevant ads (e.g., Google Analytics, Facebook/Instagram).

We require these third-party service providers to maintain the confidentiality and security of your information.

4. Cookies and Tracking Technologies We use cookies, pixels, and similar tracking technologies to collect information about your browsing activity. Cookies are small data files stored on your device that help us enhance your shopping experience and improve website performance. The types of cookies we use include:

  • Essential Cookies: Necessary for the website to function properly.
  • Performance Cookies: Collect data about how users interact with the website to improve functionality.
  • Marketing Cookies: Used to track visitors across websites for targeted advertising purposes (e.g., Facebook/Instagram Pixel, Google Ads).

You can adjust your browser settings to refuse cookies, but doing so may limit your ability to use certain features of our website.

5. Email and SMS Marketing By providing your email address or phone number, you agree to receive promotional emails and SMS from Flowers by Chloe´. We use Klaviyo to send email newsletters, updates, and special offers, as well as SMS marketing. You can opt-out of these communications at any time by:

  • Email: Clicking the "unsubscribe" link at the bottom of any marketing email.
  • SMS: Replying "STOP" to any marketing text message you receive.

Please note that even after opting out, you may still receive transactional emails related to your orders.

6. Data Security We take the protection of your personal information seriously. We use industry-standard security measures to safeguard your information, including encryption and secure servers. While we strive to protect your personal data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights You have the right to:

  • Access the personal information we have collected about you.
  • Request correction or deletion of your personal data.
  • Opt out of marketing communications.
  • Limit or restrict certain data uses and disclosures.

To exercise any of these rights, please contact us at flowersbychloe24@gmail.com or call us at (912) 538-1116.

8. Third-Party Links Our website may contain links to other websites or services operated by third parties. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies when you visit those sites.

9. Children's Privacy Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will delete such information promptly.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated. We encourage you to review this policy periodically.

Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Flowers by Chloe´
Email: flowersbychloe24@gmail.com
Phone: (912) 538-1116
Address: 201 NW Main St, Vidalia, GA 30474

By using our website and services, you agree to the terms outlined in this Privacy Policy.